Introduction

In a provider industry, which thrives on patron client relationship? It is necessary to have a criticism complaint Redressal mechanism. There are probabilities that a customer’s isn't satisfied with the some product /provider and desires to whinge to get his /her worries addressed dues. All stake holders are given an opportunity to position across their issues and get those addressed justice through a formal defined technique.

Who can Lodge a Complaint?

All stake holders, with whom we are a party, can resort a grievance, once they are disappointed with our behaviour, product, or a service.

How to file a complaint?

• o Can log on to the website www.rmsassesments.com & fill the complaint/suggestion form.
• o Can approach the corporate/Registered office and write his complaint in person.
• o Drop an email at rationalmultiskills.helpdesk@gmail.com

OR

• o Write to us at address of company and through ordinary/registered post.
  Rational Multi Skill (RMS)
  Shiraz Road, Near Hotel Burj, Khanyar - 190003.

What inputs are required in a grievance?

• • Name of Complainant.
• • Contact No.
• • Reason(s) of complaint.
• • Product /Person that your complaint refers to.

Contact Details of Complainant:

• • Address with pin code.
• • Mob No.
• • Land line No, if held.
• • Alternate Mob No.

All stake holders, with whom we are a party, can resort a grievance, once they are disappointed with our behaviour, product, or a service.

Who will handle in the organization

Once a complaint is received on email / hard copy / Phone, it will be directed to the Grievance / Complaint Redressal Committee.

The composition of the committee is as under:

This committee will assemble as on required basis under directions from the president of the committee.

Complaint Submission Form